Data Privacy Statement

This Data Privacy Statement (“Statement”), was prepared in relation to R.A. 10173, otherwise known as the Data Privacy Act of 2012, and its implementing rules and regulations, describes how Cooperative Bank of Nueva Vizcaya (CBNV) Collects, processes discloses, and stores personal information and is applicable to its employees and all persons who apply for or avail of any of CBNV’s product and services, or who have established or propose to establish an account with CBNV, or who have provided or propose to provide third party security to CBNV.

WHAT DATA DOES CBNV COLLECT FROM YOU?

To provide the Client with CBNV’s banking/financial products and services and/or to implement Client-requested transactions, CBNV shall collect personal information from the Client which may include, but are not limited to:

Name, Age, Date of Birth, Place of Birth, Gender, Civil Status & Nationality
Address and Contact Details
Educational Background
Employment History
Financial Background
Specimen Signature
Permits, Licenses & Registrations
Status of Pending Civil/Criminal Cases (if any)
Telephone conversation recordings through our Customer Care Center
CCTV Footage for security purposes

If necessary, CBNV may request to verify the Client’s personal information or seek additional information from regulatory, judicial, tax authorities or credit bureaus.

WHAT ARE THE PURPOSES OF PROCESSING YOUR DATA?

CBNV shall process the Client’s personal information in connection with any of the following purposes:

Open, maintain, and/or terminate accounts;
Ease of contacting/communicating with clients;
Evaluate, approve, provide, or manage applications, financial products and services, and other transactions that the Client has requested;
Comply with know-your-customer information requirements;
Conduct credit and background checks;
Evaluate the Client’s eligibility for CBNV’s products and services;
Perform profile and risk analysis;
Provide extensive and quality support to the client;
For internal purposes, such as administrative, operational, audit, credit, and risk management or;
Comply with its reporting obligation to government authorities under applicable laws, rules, and regulations.

HOW CBNV PROCESSES YOUR PERSONAL DATA?

Processing refers to the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure, or destruction of personal information. If necessary for the efficient delivery of CBNV’s products and services, the processing of personal data may be outsourced to third-party service providers subject to compliance with this Statement and the provisions of the Data Privacy Act and its Implementing Rules and Regulations. CBNV Shall collect personal information through, but not limited to, any of the following:

Face-to-face and/or telephone conversations with CBNV personnel
Accomplishment and/or signing of forms/documents
Conversation through SMS/MMS with CBNV personnel (from official contact numbers, from a personal messenger account of CBNV Personnel, or the CBNV Official messenger account)

WHEN DOES CBNV COLLECT PERSONAL INFORMATION?

CBNV collects information upon the Client’s application for, availing of, and/or usage of CBNV’s products and services. This includes but is not limited to, account opening, loan applications, purchase of properties, etc.

WHO ARE THE RECIPIENTS OF THE INFORMATION?

Personal information may be processed and shared with various units within CBNV to the extent necessary for any of the purposes as declared, to credit information bureaus, or to government authorities under applicable laws, rules, and regulations.

RETENTION AND DISPOSAL

Retention and disposal of personal information shall be made based on the existing approved CBNV Policy on Retention and Disposal of Records.

HOW DOES CBNV SAFEGUARD YOUR PERSONAL INFORMATION?

Based on the Data Privacy Act, R.A. 1405 (Bank Secrecy Law), R.A. 8791 (General Banking Law of 2000), BSP Circular 808 series of 2013 (Guidelines of Information Technology Risk Management for all Banks and other Supervised Institutions), BSP Circular 982 series of 2017 (Enhanced Guidelines on Information Security Management), CBNV, its employees, agents, and representatives, shall handle personal information with utmost care and adhere to appropriate organizational, physical, and technical measures to maintain the confidentiality, integrity, and security of all personal information in its possession.

YOUR RIGHTS AS A CLIENT

Based on Chapter IV of the Data Privacy Act, as a Client, you have the right to:

Be informed whether your personal information shall or has been processed;
Reasonable access to your personal information;
Require CBNV to update or rectify your personal information;
File a complaint;
Claim for damages;
Request for data portability;
Suspend, withdraw, or order the blocking, removal, or destruction of personal information if CBNV is not required to retain it by law or for legitimate business purposes and is subject to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its IRR.

Any inquiry for information regarding this Statement may be addressed to the following:

THE DATA PROTECTION OFFICER
Cooperative Bank of Nueva Vizcaya
CBNV Building, Burgos St., Cor. Gaddang St.,
Brgy. Quirino, Solano, Nueva Vizcaya
Contact No. (078)326-6133 / 0917 556 4333 (Mondays to Fridays, from 9:00 AM to 4:00 PM)